Common Ground Concert Series

FREQUENTLY ASKED QUESTIONS

KNOW BEFORE YOU GO

Where should I park?   

• Parking for Columbus Commons events is easy and convenient! The most convenient garage is the Columbus Commons Main Garage – two entrances to this garage are available at 55 E. Rich Street and 65 E. Main Street. If you park at the Main Garage, you’ll be closest to the park entrance. Parking rates will be $10 per vehicle, and cash and credit card will be accepted upon entering the garage. If you’re taking Uber or Lyft, the ideal drop-off zone address is 54 E. Rich Street, which will place you near the concert entrance. The Columbus Commons Underground Garage will not be available for general admission event parking.    

How early can I arrive prior to gates opening?  

• We know fans are excited about these shows and might want to arrive early to try and claim a space close to the stage; however, the park will be closed to the public starting at 2pm for the Sheryl Crow show. If you arrive before gates open, Columbus Commons security will ask patrons to exit the park. Security personnel will permit lines to begin forming on the sidewalk of E. Rich Street, so we kindly ask that you do not arrive to Columbus Commons any earlier than 2pm.  

What happens if it rains?   

• You are permitted to bring in a personal handheld umbrella. The concert will proceed with rain or shine; though severe weather may postpone or cancel the event. Columbus Commons personnel will be monitoring weather closely and will be ready to activate emergency weather procedures per the Columbus Commons emergency weather plan if necessary.    

In the event of a weather cancellation, if I’ve already paid for parking will my parking be reimbursed?

• No. We are not able to reimburse parking.

Are there any COVID-19 restrictions I should be aware of?

• There are not any COVID-19 requirements for Columbus Commons concerts at this time. We ask anyone attending the Commons to monitor any potential COVID-19 symptoms, get tested and stay home if you feel ill. We urge everyone to follow the recommendations of the CDC and State of Ohio, and stay safe.

What food and beverages options will be available?  

• Columbus Commons’ two cafes, Jeni's Splendid Ice Creams and Tortilla Street Food, will be open, along with six of our favorite food trucks - Aloha Aina, Dirty Frank’s, Fork in Nigeria, Swensons, The Cheesy Truck and Zaki Grille. At the bars, you will be able to purchase a selection of Pepsi products, water, beer, wine and a specialty cocktail. Cash and card will be accepted.  Please note: no ATM will be onsite.  

Can I bring outside food/beverages into Columbus Commons?   

• Yes, however coolers and outside alcoholic beverages are not permitted. Bars and multiple food vendors are on site for the duration of the concert. Bags are subject to inspection and prohibited items will not be allowed in, and are subject to removal once in the park.  

Where do I sit?    

• Seating space is available on a first-come, first-served basis. No chairs are provided and guests are welcome to sit directly on our grass. Feel welcome to bring a blanket or chair to sit on, and be prepared to sit close to your neighbors; we expect a full house! No chairs or blankets will be able to be placed before gates open.   

I am in a wheelchair or have accessibility needs. Where can I sit?  

• There will be a reserved area to the left of the North Lawn for patrons with accessibility needs. Please see the map below.   

Can I bring my dog?  

• Due to limited space, dogs other than service animals are not permitted for these concerts.   

Can I exit the park and re-enter after my ticket is scanned?  

• No. We have a no re-entry policy.   

Will the carousel be running?   

• Yes, visitors can enjoy a ride on the carousel for free until 9pm, weather permitting.   

Can I take photos and videos during the show?   

• Yes, you can take photos and video with your cell phone. Professional cameras are not permitted.  

Is this concert family friendly?   

• Yes, all ages are welcome, but please note - all patrons are required to have a ticket.  

What is not permitted in Columbus Commons for this concert?    

• Coolers   
• Outside alcoholic beverages   
• Smoking   
• Plastic tarps   
• Tents or canopies   
• Large golf umbrellas   
• Weapons of any kind   
• Animals, except for service animals   
• Disruptive behavior   
• Leaving and re-entering  

TICKETS

What is the Common Ground Concert Series?    

• Columbus Downtown Development Corporation and CAPA partner to present free nationally-renowned artists to the community at Columbus Commons. Free Common Ground Concerts to date include Bruce Hornsby, Blues Traveler and Boyz II Men. Be sure to read through all of the frequently asked questions below, and learn how to claim your tickets for unforgettable free music in the heart of Downtown Columbus!   

Do I need a ticket?    

• Yes. FREE tickets are required. This is a free concert thanks to CDDC and CAPA. Tickets are limited in quantity to ensure a safe environment for patrons (max 2 tickets per person). We expect tickets to go quickly, so mark your calendars for each concert's ticket release date. See dates above. 

Do children need tickets?   

• Tickets are required for everyone. This gives an accurate count of how many people are in the park so we can monitor attendance with health and safety officials.   

What is the free ticket-distribution process?   

• A limited number of free tickets (8,000) will be released through the Cbus Arts Ticketing Platform managed by CAPA. They are available on a first-come first-serve basis, and we expect tickets to go fast. The breakdown is as follows: 2,000 tickets available while supplies last for Columbus Commons and CAPA newsletter subscribers on June 14 at 10 a.m. for Sheryl Crow Concert and 6,000 tickets available to the general public on June 15 at 10 a.m. for Sheryl Crow concert.  

Can you walk me through the ticket process?  

• All tickets will be distributed through CAPA’s Cbusarts.com page. Here are step-by-step instructions for claiming tickets when they become available:  

1. Go to www.cbusarts.com and search The Beach Boys or Sheryl Crow.  
2. Add one or two tickets to your cart (all ages require tickets).  
3. Once tickets are in your cart, you will be added to a queue based on order in which you added the tickets to your cart (it’s a first-come first-served process). DO NOT REFRESH YOUR SCREEN. Wait until the system lets you into process your tickets.  
4. You will be prompted to create a CBUS Arts account. Be sure to remember this user name and password so you can easily access your tickets on show day.  
5. If you were not able to claim your tickets, that means all tickets were claimed prior.  

I signed up for the newsletter - does that guarantee my tickets?   

• No. Signing up for the newsletter grants you first access to tickets, it does not guarantee tickets. Ticket quantities are limited, and we expect all tickets to be claimed quickly so be sure to mark your calendars for each ticket release date.    

What if I don’t get a ticket? What can I do?  

• Tickets are limited and may be claimed quickly.

Will tickets be available day-of?

• We will not be able to accommodate day-of walk-ups due to crowd capacity.    

How do I find my tickets for show day?  

• If you were able to claim tickets, you will receive your tickets attached as a PDF in a separate e-mail from tickets@capa.com, generally within 24 hours after you have claimed your tickets. Please check your spam and/or junk folder if they are not delivered within 24 hours. You can also take a screenshot of your tickets or print them out to be scanned day-of-show. There is no will-call option for these shows. Need assistance? Please call the CAPA Box office at 614-469-0939.   

Will CBUS Arts, Columbus Commons or CAPA honor tickets reserved through third-party resellers, ticket brokers, or other outside entities?  

• No. Tickets purchased from another source may be counterfeit, and we cannot guarantee you will have a seat upon arrival.  

For all questions related to the concert, look at the FAQs below or email info@columbuscommons.org.

For all questions regarding tickets, reach out to the CBUSArts Ticket Center by emailing tickets@CBUSArts.com.